Refund & Exchange Policy

Our Returns Policy

At Pepper & Daisy, every candle and home fragrance product is handmade with care and packaged carefully before it leaves us.

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We want you to be happy with your purchase, so if there is a problem with your order, please get in touch with us as soon as possible and we'll be happy to help.​

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Exchanges

If we agree to an exchange for a reason that is not related to a faulty product, the customer is responsible for the return postage costs and the postage costs of sending the replacement item.

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Products must be returned unused and in their original condition and packaging.

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Custom & Special Orders

Because custom and specially made products are created specifically for you, we cannot accept change-of-mind returns or exchanges on these items.

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If your custom product has a fault or does not match what was agreed when you placed your order, please contact us so we can discuss it with you.

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Get in Touch

If you have any concerns about your order, please don't hesitate to contact us.

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Email: kathy@pepperanddaisy.com.au
Phone: 0405 141 741

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We are a small family business and genuinely appreciate the opportunity to make things right if something hasn't gone as expected. ❤️

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Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.